This wonderful story has really helped me see my life in a different way. I hope you love it as much as me
One Grocery Store's Most Important Employee....Boy With Down Syndrome
One Grocery Store's Most Important Employee....Boy With Down Syndrome
--by Barbara Glanz I always leave my telephone number and e-mail address with audiences, encouraging them to call me if they have questions or want to share a success story they experienced by adding a personal signature to their work.
About a month after I had spoken to the supermarket folks I received a call from a front-line customer contact person, a nineteen-year-old baggerThe caller, who proudly informed me that he was a Down syndrome youngster, told me his story.
"Barbara, I liked what you talked about!" Johnny said excitedly, "but I didn't think I could do anything special for our customers...
After all, I'm just a bagger.
He decided that every night when he came home from work, he would find a thought for the day. "If I can't find a saying I like," Johnny said proudly, "I think one up!"
With the help of his dad, he copied and cut out each quote of the day. "When I finished bagging someone's groceries, I put my thought for the day in their bag and say, 'Thanks for shopping with us.'"A month later the store manager called me. He told me...
"When I was making my rounds, I found the line at Johnny's
checkout was three times longer than anyone else's!
It went all the way down the frozen food isle. I was concerned,
so I announced 'Get more cashiers out here; get more lanes
open!' all the while trying to get these people to change lanes.
But no one would move. They all said,
"No, it's okay - we want to be in Johnny's lane -
we want his 'Thought for the Day.'"
http://kleerstreem.posterous.com/one-grocery-stores-most-important-employeeboy
I have chosen to find at least one person at the supermarket each week and to tell them they look beautiful. My children have started to copy me too. I can make a difference in this one small way.
How can you make a difference today!!
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